Sep 8, 2019 | Customer Service, Social Media
A common question small business owners ask is whether they should have their Facebook reviews/recommendations turned on or off. Many are nervous about giving their followers free reign to vent their opinions, and are scared of potentially negative reviews and the...
Jan 8, 2016 | Customer Service
I strongly believe that your attitude and actions – and those of your team – are one of the biggest contributors to business success. Here’s what I mean: I found myself with a couple of hours this morning, and rather than heading back to my home office and...
Jan 7, 2014 | Business, Customer Service
On New Years Day, this post from a dear friend appeared in my Facebook feed: May the best of 2013 be the worst of 2014. So at this time of year, when enthusiasm and motivation are high, and half the world is on holidays or still warming up to a New Year, how can we...
Sep 17, 2013 | Business, Customer Service
At every point of interaction with your business, it should be easy (a pleasure, even) for customers to buy your products or services. But it amazes me how many businesses make it difficult for people to spend money with them. As we’re about to move house,...
Aug 11, 2013 | Business, Customer Service, Social Media
Social media marketing evangelists often promise untold business success if you get your content marketing strategy right and your social media profiles firing. Because once those things are in place, your customers can become your brand advocates and spread the word...
